Essential
For occasional changes and straightforward website help.
£99/ month
- Up to 1 hour of updates and support per month
- Text, image and basic content changes
- Email help with everyday website questions
- Additional work at £80/hour
MONTHLY WEBSITE SUPPORT
Website updates & support
Small changes, content updates and practical help with your website. Choose a monthly allowance and send requests by email. Cancel any time.
Compare the plansGrowth
Reserved time for regular website updates and support.
£199/ month
- Up to 2.5 hours of updates and support per month
- Content and blog uploads using supplied material
- Layout changes, new sections and campaign updates
- Website advice and email support
- Scheduled ahead of one-off requests
- Additional work at £80/hour
Premium
More time for updates, design changes and ongoing help.
£399/ month
- Up to 5 hours of updates and support per month
- Content, blog and campaign updates
- Design refinements and layout improvements
- Website advice and email support
- Highest-priority scheduling for your requests
- Additional work at £80/hour
Note: All plans billed monthly. Cancel any time.
Website hosting is billed separately.
BEFORE YOU CHOOSE
Frequently asked
questions
Do I need a support plan to keep my website online?
No. An updates and support plan is entirely optional. As long as your website hosting remains active, your website will continue to operate normally. You'll also have access to your website editor, allowing you to make straightforward content changes yourself.
Is website hosting included?
Website hosting is billed separately. Hosting covers the infrastructure required to keep your website online, including SSL and the hosting platform's managed security features. Updates and support plans cover time for content changes, website questions, small fixes and design adjustments.
What counts towards my monthly hours?
Your allowance covers both changes to your website and practical support. This can include updating text and images, uploading supplied content, adjusting layouts, adding sections, help using your website editor and investigating small website issues.
Time spent investigating an issue, giving website advice or replying to support questions counts towards your allowance, as well as time spent making changes. Larger projects, advanced functionality and third-party integrations may require a separate quotation.
Do unused hours roll over?
No. Included hours reset at the beginning of each monthly billing period and cannot be carried forward.
What if I need more hours?
Additional work is charged at my standard rate of £80 per hour, with the cost discussed and approved before proceeding.
What does priority support mean?
Support is provided during normal business hours, Monday to Friday, 9am-5pm. Growth and Premium requests are scheduled ahead of one-off work, with Premium requests given the highest priority.
I’ll confirm the scope and expected completion date when reviewing your request. Priority scheduling does not guarantee an immediate response or a fixed completion time.
Do the plans include writing content?
The plans include uploading and formatting content you provide. Original copywriting, extensive content creation and specialist SEO campaigns are not included unless agreed separately.
Can I ask for help without a monthly plan?
Yes. One-off updates and support are available at £80 per hour, with the scope and cost agreed before work starts. A monthly plan reserves time for regular requests; you do not need one for occasional help.
Can I change or cancel my plan?
Yes. Plans are billed monthly, with no long-term commitment. You can change or cancel your plan for the next billing period.
Additional Information
- All monthly hours are allocated to the relevant billing period.
- Time spent on updates, troubleshooting, website advice and support emails counts towards your included hours.
- Any additional work will be agreed before it is undertaken.
- Website hosting and domain renewals are billed separately.
- Clients retain access to their website editor whether or not they subscribe to a support plan.
ONGOING WEBSITE SUPPORT
Updates and support that
give you peace of mind
Need a few changes or someone to help with your website? Tell me what comes up most often and I’ll recommend the right level of support.
Get started